Last Updated: July 26, 2025
Introduction
Welcome to Liv Milano®, your premier destination for elegant sweaters, black sweaters, and quality clothing at livmilano.shop. These Terms and Conditions (“Terms”) govern your relationship with Liv Milano® (hereinafter referred to as “Liv Milano®“, “we”, “us”, or “our”) regarding your use of our website, purchase of our products, and interaction with our services.
By accessing or using our website (livmilano.shop), placing an order, or engaging with any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website or services.
1. Acceptance of Terms
Your continued use of our services constitutes your acceptance of these Terms and Conditions in their entirety. These Terms may be updated, modified, or revised at any time without explicit notification. It is your responsibility to review these Terms periodically for any changes. Your continued use of livmilano.shop following any modifications to these Terms signifies your acceptance of such changes.
2. Account Registration and Security
2.1 Account Creation
To enhance your shopping experience and access certain features of our website, you may create a personal account. During registration, you will be required to provide accurate, current, and complete information. Any information provided that is deemed inaccurate, outdated, or incomplete may result in the immediate termination of your account.
2.2 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials, including your password. You agree to notify Liv Milano® immediately of any unauthorized use of your account or any other breach of security. Liv Milano® cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.
2.3 Account Termination
Liv Milano® reserves the right to suspend, disable, or terminate your account at our sole discretion, without prior notice or liability, for any reason, including but not limited to, a breach of these Terms.
3. Intellectual Property Rights
3.1 Ownership
All content on livmilano.shop, including but not limited to, text, graphics, logos, images, product designs, software, code, audio clips, and digital downloads, is the property of Liv Milano® or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
3.2 Limited License
Liv Milano® grants you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal, non-commercial purposes. This license does not include:
- Modifying or copying any materials from livmilano.shop
- Using any materials for any commercial purpose
- Attempting to decompile or reverse engineer any software contained on livmilano.shop
- Removing any copyright or proprietary notations from the materials
- Transferring the materials to another person or “mirroring” the materials on any other server
3.3 Trademark Usage
The Liv Milano® name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Liv Milano® or its affiliates. You are prohibited from using these marks without our prior written consent.
4. Product Information and Pricing
4.1 Product Descriptions
Liv Milano® strives to display and describe our products as accurately as possible. However, we do not warrant that product descriptions, colors, or other content on our website are accurate, complete, reliable, current, or error-free. The displayed colors of our products, particularly our signature black sweaters, may vary depending on your monitor settings and may not precisely represent the actual product color.
4.2 Pricing
All prices listed on livmilano.shop are in the designated currency and are subject to change without notice. Liv Milano® reserves the right to modify prices, suspend promotions, or discontinue items at any time. Despite our best efforts, occasionally products on our website may be mispriced. If a product’s correct price is higher than the stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
4.3 Availability
All products displayed on livmilano.shop are subject to availability. We reserve the right to limit quantities or deny orders at our discretion. If a product is not available after you place an order, we will notify you and offer alternatives or a refund.
5. Ordering and Payment
5.1 Order Acceptance
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order. Liv Milano® reserves the right to accept or decline your order for any reason up until the point of shipping. Once an order has been shipped, a contract for sale has been formed.
5.2 Payment Methods
We accept various payment methods as indicated at checkout. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that the payment information you provide is accurate.
5.3 Payment Processing
All payments are processed securely through our third-party payment processors. Liv Milano® does not store your complete credit card information on our servers. By completing a purchase, you agree to be charged the full amount for your order, including applicable taxes and shipping fees.
5.4 Billing Errors
If you believe that you have been billed incorrectly, please notify our customer service team within 30 days of the billing date. Failure to contact us within this timeframe may result in the waiver of your right to dispute such issues.
6. Shipping and Delivery
6.1 Shipping Methods
Liv Milano® offers various shipping methods, and the available options will be presented during checkout. Shipping fees are calculated based on your location, the weight of the items, and your chosen shipping method.
6.2 Delivery Timeframes
Estimated delivery dates are provided at checkout but are not guaranteed. Liv Milano® is not responsible for delays caused by events outside our control, including but not limited to, extreme weather conditions, natural disasters, customs delays, or carrier-specific issues.
6.3 International Shipping
For international orders, you are responsible for any customs duties, taxes, or other fees imposed by your country of residence. Liv Milano® is not responsible for any delays, confiscations, or additional charges related to customs processing.
6.4 Shipping Address
You are responsible for providing accurate shipping information. Liv Milano® is not liable for orders shipped to incorrect addresses provided by customers. If a package is returned to us due to an incorrect address, you may be charged additional shipping fees for redelivery.
7. Returns and Refunds
7.1 Return Policy
Liv Milano® offers returns within 30 days of delivery for most items, provided they are in their original condition with tags attached and in original packaging. Certain items, including but not limited to, final sale items, personalized items, and intimate apparel, may not be eligible for return.
7.2 Return Process
To initiate a return, please contact our customer service team or follow the return instructions provided with your order. You will be responsible for the cost of return shipping unless the return is due to a defect in the product or an error on our part.
7.3 Refund Processing
Once your return is received and inspected, we will process your refund within 10 business days. Refunds will be issued to the original payment method used for the purchase. Shipping charges are generally non-refundable, except in cases where products are defective or incorrectly shipped.
7.4 Exchanges
If you wish to exchange an item for a different size or color, please follow our return process and place a new order for the desired item. This ensures you receive the exchanged item as quickly as possible.
8. Product Quality and Care
8.1 Quality Commitment
Liv Milano® is committed to providing high-quality sweaters and clothing. Each product undergoes quality inspection before shipping. However, minor variations in color, texture, or finish may occur due to the nature of our materials and manufacturing processes.
8.2 Care Instructions
Proper care of your Liv Milano® garments will extend their life and maintain their quality. Care instructions are provided on product labels and in product descriptions. Failure to follow the specified care instructions may damage your garments and void any warranty or return eligibility.
8.3 Warranty
Liv Milano® products are warranted to be free from defects in materials and workmanship under normal use for 90 days from the date of purchase. This warranty does not cover damage resulting from improper care, accidents, normal wear and tear, or alterations.
9. User Conduct
9.1 Prohibited Activities
When using livmilano.shop, you agree not to:
- Violate any applicable laws, regulations, or these Terms
- Infringe upon the rights of others, including intellectual property rights
- Submit false or misleading information
- Engage in any activity that interferes with or disrupts the functionality of our website
- Attempt to gain unauthorized access to any portion of our website
- Use our website for any illegal or unauthorized purpose
9.2 User Content
If you submit reviews, comments, or other content to livmilano.shop, you grant Liv Milano® a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
9.3 Prohibited Content
You agree not to submit content that is unlawful, threatening, abusive, defamatory, invasive of privacy, or otherwise objectionable. Liv Milano® reserves the right to remove any content that violates these Terms or that we deem inappropriate.
10. Privacy Policy
10.1 Data Collection and Usage
Your privacy is important to Liv Milano®. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and protect your personal information. By using livmilano.shop, you consent to the collection and use of information as outlined in our Privacy Policy.
10.2 Cookies and Tracking Technologies
Liv Milano® uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. By using our website, you consent to our use of these technologies as described in our Privacy Policy.
11. Limitation of Liability
11.1 Disclaimer of Warranties
LIVMILANO.SHOP AND ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
11.2 Limitation of Liability
In no event shall Liv Milano® be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of livmilano.shop or any products purchased through our website. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, even if Liv Milano® has been advised of the possibility of such damages.
11.3 Maximum Liability
In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability is limited to the maximum extent permitted by law.
12. Indemnification
You agree to indemnify, defend, and hold harmless Liv Milano®, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of livmilano.shop.
13. Third-Party Links and Content
13.1 Third-Party Websites
Livmilano.shop may contain links to third-party websites or services that are not owned or controlled by Liv Milano®. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
13.2 Third-Party Products
References to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise do not constitute or imply endorsement, sponsorship, or recommendation by Liv Milano®.
14. Dispute Resolution
14.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Liv Milano® is registered, without regard to its conflict of law provisions.
14.2 Arbitration
Any dispute arising out of or relating to these Terms or your use of livmilano.shop shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in the jurisdiction in which Liv Milano® is registered.
14.3 Class Action Waiver
You agree that any proceedings to resolve or litigate any dispute will be conducted solely on an individual basis. You agree not to seek to have any dispute heard as a class action, representative action, collective action, or private attorney general action.
14.4 Limitation Period
Any cause of action you may have with respect to your use of livmilano.shop must be commenced within one (1) year after the claim or cause of action arises.
15. Termination
15.1 Termination by Liv Milano®
Liv Milano® reserves the right to terminate or suspend your access to livmilano.shop immediately, without prior notice or liability, for any reason, including, without limitation, breach of these Terms.
15.2 Effect of Termination
Upon termination, your right to use livmilano.shop will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
16. General Provisions
16.1 Entire Agreement
These Terms constitute the entire agreement between you and Liv Milano® regarding your use of livmilano.shop and supersede all prior and contemporaneous written or oral agreements between us.
16.2 Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
16.3 Waiver
The failure of Liv Milano® to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
16.4 Assignment
You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of Liv Milano®. Liv Milano® may freely assign these Terms without restriction.
16.5 Force Majeure
Liv Milano® shall not be liable for any failure to perform its obligations under these Terms where such failure results from any cause beyond our reasonable control, including, but not limited to, natural disaster, pandemic, civil commotion, or acts of God.
17. Special Provisions for Liv Milano® Signature Collections
17.1 Limited Edition Items
Certain Liv Milano® products, particularly from our signature black sweater collection, may be offered as limited editions. These items are produced in restricted quantities and, once sold out, may not be restocked.
17.2 Pre-Order Items
For pre-order items, estimated shipping dates are provided but may be subject to change. Payment for pre-order items will be processed at the time of order placement. If a pre-order item’s release is canceled, a full refund will be issued.
17.3 Seasonal Collections
Liv Milano® releases seasonal collections throughout the year. Items from previous seasons may not be available for reorder or restocking once inventory is depleted.
18. Sustainability Commitment
18.1 Environmental Responsibility
Liv Milano® is committed to environmental sustainability in our production processes and business operations. While we strive to minimize our environmental impact, we do not guarantee that all aspects of our business adhere to specific environmental standards.
18.2 Ethical Manufacturing
Liv Milano® works with manufacturing partners who commit to ethical labor practices. However, we cannot guarantee complete oversight of all aspects of our supply chain at all times.
19. Gift Cards and Promotions
19.1 Gift Cards
Liv Milano® gift cards are non-refundable and cannot be redeemed for cash unless required by law. Gift cards do not expire and are not subject to any fees. Lost, stolen, or damaged gift cards may be replaced with proof of purchase.
19.2 Promotional Codes
Promotional codes cannot be combined with other offers unless explicitly stated. Liv Milano® reserves the right to modify or cancel promotional codes at any time without notice.
19.3 Loyalty Program
Participation in the Liv Milano® loyalty program is subject to additional terms and conditions, which are available on our website.
20. Communications
20.1 Electronic Communications
When you use livmilano.shop or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on livmilano.shop.
20.2 SMS Marketing
If you opt-in to our SMS marketing program, you agree to receive text messages from Liv Milano® about promotions, new collections, and other marketing information. Standard message and data rates may apply. You may opt-out at any time by replying STOP to any message.
20.3 Customer Service
Our customer service team is available to assist you with any questions or concerns regarding your Liv Milano® purchase. Contact information and hours of operation are available on our website.
21. Changes to Terms and Conditions
21.1 Updates to Terms
Liv Milano® reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on livmilano.shop. Your continued use of our website following any changes constitutes your acceptance of the revised Terms.
21.2 Notification of Changes
While we may notify you of significant changes to these Terms, it is your responsibility to review these Terms periodically to stay informed of any updates.
22. Contact Information
If you have any questions about these Terms, please contact us at:
Liv Milano® Customer Service
Email: [email protected]
Phone: 254-874-7585
Conclusion
Thank you for choosing Liv Milano® for your elegant sweater and clothing needs. We appreciate your business and are committed to providing you with quality products and exceptional service. By using livmilano.shop, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.
